The following policies govern all bookings and services provided by Gall Heritage Explorer. Please read these carefully before making a booking.
All bookings must be made in advance. A booking is confirmed only when Gall Heritage Explorer has issued a written confirmation and the required deposit has been received. Verbal or informal agreements do not constitute a confirmed booking. We reserve the right to decline bookings at our discretion.
Bookings may be made via our contact form, by email to [email protected], or by telephone during office hours. We do not accept bookings via social media or third-party platforms.
A deposit of 30% of the total fee is required to confirm a booking. The remaining balance is due no later than 7 days before the scheduled date of the service. For bookings made within 14 days of the service date, full payment is required at the time of booking.
Payment may be made by bank transfer or credit/debit card. We do not accept cash payments. Invoices are issued in euros (EUR). For international clients, payment must be made in euros; any currency conversion costs are the responsibility of the client.
| Notice Period | Refund | Notes |
|---|---|---|
| More than 28 days | Full refund (less deposit) | Deposit non-refundable |
| 14–28 days | 75% of total fee | Deposit included in calculation |
| 7–14 days | 50% of total fee | Deposit included in calculation |
| Less than 7 days | No refund | Exceptional circumstances considered |
| No-show | No refund | No exceptions |
| Cancellation by Gall Heritage Explorer | Full refund | Alternative date offered where possible |
Exceptional circumstances (serious illness, bereavement, severe weather) will be considered on a case-by-case basis. Supporting documentation may be required. We do not guarantee refunds in exceptional circumstances but will act reasonably and fairly.
Requests to reschedule a booking must be made at least 7 days before the scheduled date. One rescheduling per booking is permitted at no charge, subject to availability. Subsequent rescheduling requests may incur an administration fee of €25. Rescheduling within 7 days of the scheduled date is treated as a cancellation.
All participants are expected to behave respectfully towards our guides, other participants, and heritage sites. Gall Heritage Explorer reserves the right to exclude any participant whose behaviour is disruptive, offensive, or poses a risk to safety. No refund will be issued in such cases.
Participants must follow all instructions given by guides at heritage sites, including restrictions on photography, touching of artefacts, and access to certain areas. Failure to comply may result in exclusion from the site.
To submit a formal complaint, email [email protected] with the subject line "Complaint" and include your full name, booking reference, date of service, a description of your concern, and the outcome you are seeking. We will acknowledge your complaint within 2 working days and aim to resolve it within 10 working days. If you are not satisfied with our response, you may refer the matter to the relevant consumer protection authority in Ireland.